Guest Rental Policy

Office Hours:

Office Hours are from 8:00am to 5pm Monday through Friday

 After Hours Phone Number:  251-215-2279

 Closed on Sunday

 Check-In: 4pm until Close

 Check-Out: 10am

 

 Payments And Fees:

A booking payment of 30% is due at the time reservation is booked. The reservation payment is part of your grand total and will be applied to the rental amount. Payment of balance owned is due 30 days prior to arrival. Cash, Cashier's Check, Money Order, Visa, Mastercard, Discover. Checks are not accepted at check-in. If you wish to pay in full by check, the check must be received in our office 30 days prior to check-in.

Aqua Vacations and Sales Group are not responsible for ANY travel/guest fees that may occur when booking with travel sites.

Vacation Layaway Plan-Pay as you go! Let us know that you will be planning on paying as you go. Layaway Program accepts Checks only. Make sure to have your reservation number listed on the check, made payable to Aqua Vacations & Sales Group

Mailing Address:     Aqua Vacations & Sales Group

                                     P.O Box 7261

                                     Gulf Shores, AL 36542

 

Cancellation:

 Cancellations not meeting the specified number of days notice will be subject to loss of the full reservation payment. NO refunds for late arrival or early departure.

 

Cancellation & Refund Policy

Late Arrival / Early Departure
No refunds are given for late arrivals, early departures, or unused nights.

Guest Cancellations & Management Fees
In the event of a guest cancellation, Aqua Vacations shall retain its management fee on any rental revenue collected or forfeited under the applicable cancellation policy. Management fees are considered earned upon booking and are non-refundable, regardless of guest cancellation.

As a goodwill gesture, if the canceled reservation is successfully rebooked, Aqua Vacations may, at its discretion, apply a rebooking credit so that the management fee is only charged once.

Refund Eligibility

  • Within 48 hours of booking
    Guests may cancel within 48 hours of booking and receive a full refund of rental charges, less the non-refundable management fee, provided the reservation is more than 30 days from the scheduled arrival date.

  • 30 days or more prior to arrival
    Cancellations made 30 days or more prior to arrival will receive a full refund of rental charges, less the non-refundable management fee.

  • Within 30 days of arrival

  • Cancellations made within 30 days of arrival are non-refundable.

Rebooking Credit

If a canceled reservation is successfully rebooked within 30 days of the cancellation date, Aqua Vacations may, at its discretion, apply a rebooking credit so that the management fee is only charged once. Rebooking credits are not guaranteed and do not apply beyond this timeframe.

Platform Bookings

 

For reservations booked through Airbnb or VRBO, the platform’s cancellation policy applies. 

 Check-In:

Check-in is between 4:00 pm and 5:30 pm

Guest will receive a call 1 week prior to arrival 

Guest will receive an email with check-in instructions

Guest will receive a text message 24 hours prior to arrival with check-in instructions 

 Check-Out:

Check-out time is at 10:00 am on the departure date.

Remove items from the refrigerator

Remove all trash/garbage 

Place all bath linens in the laundry area 

Leave beds made-Do Not Strip Beds. Our staff will take care of that.

Load and start dishwasher

A/C set to 76

Double-check for personal belongings

Make sure all doors are lockedl.

Furnishings:

All vacation properties are privately owned, decorated, and completely furnished, including kitchen utensils, flatware, bed linens, blankets, pillows, and bath towels. Color, style, décor, and furnishings will vary from one property to the next. You will be supplied with our "starter kit" which includes: dishwasher tabs, laundry detergent, paper products that are placed in the unit for your convenience. Washers and dryers are in most units for your convenience. No refunds will be given for any appliance or equipment malfunction. The state of Alabama and City Fire Codes prevent the use of charcoal grills on balconies.

DO NOT MOVE OR REARRANGE FURNITURE

 Departure Cleaning:

A one-time departure cleaning charge will be assessed on all rentals. The departure cleaning is included in your reservation.

The findings of health hazards will assess an additional $150 charge.

Evidence of smoking in units will assess an additional $250 charge.

Pet evidence in non-pet friendly properties will result in a $350 charge

 Maintenance:

Every effort is made to maintain each property and its equipment in good working order. Please report any malfunctions in equipment and or damage as soon as possible. A repairman may enter the premises during business hours for purposes connected with repair, care or maintenance of the rental property. We make every effort to have items repaired in a timely manner. We do not offer refunds for equipment failures, maintenance problems, or cleaning problems.

Do not unplug TV cable cords to install other entertainment equipment

 Occupancy:

The number of guests, including children, is limited to the sleeping capacity of the property and is enforced according to local Fire Department Codes. Underage individuals are not permitted to rent. The person checking in must be the person who is renting the unit. Any reservations obtained under false pretense may be subject to loss of deposit, rent, and immediate tenant eviction. Absolutely no property will be rented to anyone under the age of 25. All rules and regulations of the property will be enforced. We reserve the right to refuse service to anyone.

 Property Substitution:

We reserve the right to substitute comparable accommodations without notice or liability should the reserved unit become out of order or not available for any reason. Prices subject to change.

 Parking:

Parking at most locations is limited to 2 vehicles. Many complexes have strict regulations as to the number of vehicles allowed per property. Vehicle Registration charges are between $15 and $88 per vehicle. 

Please ask our reservations specialist team member what the parking limit is at the property you are choosing. Most condominiums prohibit boats, trailers, jet skis, and motor homes.

 Pets:

Our pets are family, however, pets are not allowed in or on any vacation property and on the beaches. Any evidence of a pet found during your stay will result in immediate eviction and forfeiture of rent and/or assessment for damages and cleaning. We can provide you a list of pet/doggy hotels within our area.

Showing of Units for Sale:

We reserve the right to allow qualified sales agents to show the property for sale to qualified buyers. We will make every effort not to disrupt your vacation stay.

 Miscellaneous:

Guest agrees to indemnify owners of any damages to the premises including furnishings and household items which result from renter's occupancy, excluding normal wear and tear. We will not be responsible for accidents or injuries to guests, or for loss of money or valuables of any kind.

 Vacation Rental Damage Protection:

As part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy at www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Aqua Vacations and Sales Group any amount payable under the terms and conditions of the Vacation Rental Damage. If you do not wish to purchase the Vacation Rental Damage Protection and may add $500.00 for a damage deposit or a personal check, a refund of this amount will take place after the unit has been inspected at departure.

Travel Insurance

Hurricane season for the Gulf Coast area spans from June 1 through November 30 with the greatest likelihood of a severe storm from mid-August until late October. Although the risk of a hurricane disrupting your vacation plans is low, it is, nonetheless, present.

We strongly encourage guests to purchase travel insurance at all times, but especially during hurricane season. Insurance will provide peace of mind knowing that you've protected the investment you've made in your vacation. Travel insurance costs 7% of the cost of your trip and is a small price to pay to protect your vacation investment.

Coverage for travel insurance for a hurricane policy applied only if the insurance was purchased prior to the tropical storm first being upgraded to a hurricane and is within the time frame required by your policy.

Purchase Travel Insurance

Our primary concern is the safety of our guests. We understand that it is a disappointment when climate weather interrupts long-anticipated travel plans. High winds, localized flooding, and dangerous surf are the primary hazards. In some areas, hurricanes produce significant flooding and even if the weather appears fine, the roads may be impassable. Be sure and check with Guest Services to determine if it is safe to travel to and occupy your rental property.

To purchase Travel Insurance just give us a call at 251-948-4427 for details.

Storms also produce dangerous RIP TIDE CURRENTS and it is likely that it will be unsafe to swim in the Gulf. You may receive notification from Aqua Vacations regarding unsafe beach conditions but we recommend that you call (251-968-8433 for a daily surf update. You cannot tell by looking at the surf if it is safe to enter.

Storm-related issues such as power outages and internet outages are not refundable.