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Rental Policy

 

Office Hours:

Spring and Fall: 9am-5pm Monday-Saturday

Summer: 830-530 Monday-Saturday

Winter: 9am-4pm Monday-Saturday

Check-In: 3pm until Close

Check-Out: 10am


Payments And Fees:

A booking deposit of $200 plus a $45 nonrefundable processing fee are due at the time reservation is booked. The reservation deposit is part of your grand total and will be applied to the rental amount upon arrival and therefore not refundable after departure. Payment of balance owned is due at arrival. Cash, Cashier's Check, Money Order, Visa, Mastercard , Discover. There is a 2.5% convenience fee added to credit card transaction. Checks are not accepted at check-in. If you wish to pay in full by check, the check must be received in our office 30 days prior to check-in.

Cancellation:

20 days for condominium daily or weekly rentals

45 days for monthly rentals.

In the unfortunate event you must cancel your reservation, the $45 nonrefundable processing fee, along with a $25 cancellation fee will be deducted from your refund. Cancellations not meeting the specified number of day notice will be subject to loss of the full booking deposit. NO refunds for late arrival or early departure.

Refunds:

Refunds are only issued for cancellations outside of the cancellation date range. Refunds do not include nonrefundable processing fee. No refunds for maintenance or cleaning problems.

Check-In:

Check in is between 3:00pm and 5:30pm at our office located at 232 Professional Court Suite A Gulf Shores, right across the street from the public library. Please let us know if you plan to arrive after 5:30pm so we can make arrangement for late check-in and also for a Sunday check-in.

Check-Out:

Check-out time is at 10:00am on departure date. Upon departure, please dispose of all food and trash.

Keys:

Keys must be picked up and returned to the Aqua Vacations & Sales Group office. Two keys per rental property will be issued to rental guests. A $25 charge will be assessed for each key not returned to Aqua Vacations. A service fee of $35 will be charged for lockouts after business hours. Unreturned keys at check- out may result in a $50 re-key charge.

Furnishings:

All vacation properties are privately owned, decorated and completely furnished, including kitchen utensils, flatware, bed linens, blankets, pillows and bath towels. Color, style, décor and furnishings will vary from one property to the next. You will be supplied with our "starter kit" which includes: dishwasher tabs, laundry detergent, paper products that are placed in the unit for your convenience. Washers and dryers are in most units for your convenience. No refunds will be given for any appliance or equipment malfunction. The state of Alabama and City Fire Codes prevent the use of charcoal grills on balconies.

Departure Cleaning:

A one-time departure cleaning charge will be assessed on all rentals. Fees are as follows:

Studio: $75-85

1 Bedroom: $90-100

2 Bedrooms: $105-115

3 Bedrooms: $120-$135

4 Bedrooms: $140-165

Beach Homes: $210-275

Findings of health hazards will assess an additional $100 charge. Evidence of smoking in units will assess an additional $250 charge.

Maintenance:

Every effort is made to maintain each property and its equipment in good working order. Please report any malfunctions in equipment and or damage as soon as possible. A repairman may enter the premises during business hours for purposes connected with repair, care or maintenance of the rental property. We make every effort to have items repaired in a timely manner. We do not offer refunds for equipment failures, maintenance problems or cleaning problems.

Occupancy:

The number of guests, including children, is limited to the sleeping capacity of the property and in enforced according to local Fire Department Codes. Underage individuals are not permitted to rent. Person checking in must be the person is renting the unit. Any reservations obtained under false pretense may be subject to loss of deposit, rent and immediate tenant eviction. Absolutely no property will be rented to anyone under the age of 25. All rules and regulations of the property will be enforced. We reserve the right to refuse service to anyone.

Property Substitution:

We reserve the right to substitute comparable accommodations without notice or liability should the reserved unit become out of order or not available for any reason. Prices subject to change.

Parking:

Parking at most locations is limited to 2 vehicles. Many complexes have strict regulations as to the number of vehicles allowed per property. Vehicle Registration charges are between $15 and $30 per vehicle.

Efficiency and One Bedroom: 1 registration

Two Bedrooms: 2 registrations

Three Bedrooms: 2 registrations

Four Bedrooms: 2 registrations

Please ask out reservations specialist what the parking limit is at the property you are choosing. Most condominiums prohibit boats, trailers, jet skis and motor homes.

Pets:

Our pets are family, however pets are not allowed in or on any vacation property and on the beaches. Any evidence of a pet found during your stay will result in immediate eviction and forfeiture of rent and/or assessment for damages and cleaning. We can provide you a list of pet/doggy hotels within our area.

Showing of Units for Sale:

We reserve the right to allow qualified sales agents to show property for sale to qualified buyers. We will make every effort not to disrupt your vacation stay.

Miscellaneous:

Guest agrees to indemnify owners of any damages to the premises including furnishings and household items which result from renter's occupancy, excluding normal wear and tear. We will not be responsible for accidents or injuries to guests, or for loss of money or valuables of any kind.

Vacation Rental Damage Protection:

As part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of coverage or Insurance Policy at www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By Submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Aqua Vacations and Sales Group any amount payable under the terms and conditions of the Vacation Rental Damage. If you do not wish to purchase the Vacation Rental Damage Protection and may add $500.00 for a damage deposit or a personal check, a refund of this amount will take place after unit has been inspected at departure.

 

Thank you for visiting today. If this is your first visit, take your time and look around. We have plenty of information and resources available to you. If you are a return visitor, thank you. We would love to hear from you and tell you how we can serve all your vacation and real estate needs.

Testimonials Page

Guest Testimonial- Just wanted to give a testimonial to the great experience I had with Aqua Vacations last month. We stayed at Island Towers for 3 days. On the second day our code did not work for the door but a quick call to Aqua Vacations corrected the problems and got us in quickly. Also, I left some special jewelry from my husband for our 50th anniversary. I called Aqua Vacations who found my jewelry and mailed it to me. What a sweet response to my loss. They would NOT allow me to send them money for mailing. I cried when they called saying they had found it and would mail it to me. Thank you Aqua Vacations....a class act!!! Mrs. Vincent
Comfort Breeze manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The view is great along with the access to the beach. The beach area was never crowded and was clean. The home furnishings were nice and decorated well. We did not care for the living room and kids room television to be connected. We could not watch television unless the children were asleep because the the televisions in those rooms play the same channel only. The rental was mostly clean but we did notice the fridge was dirty and we had to clean it before using it. The Shower doors and ceiling fan in the living room was not clean. It was mostly little things but with the cost of the cleaning fee it would be nice if those things were clean. There is also a couple boards coming up on the deck which is a tripping hazard. Overall we had a great time and the area is very quiet and relaxing. Dana was also great to work with. Lorena, Texas said
The Beach Club Resort Cottage 29-Greatest Vacation ever!! The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The vacation rental cottage was great, we had 5 adults and two small children, and plenty of room! Watson
The Beach Club Cottage 29 manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a great rental, felt like home away from home! Awesome Vacation! Morton
The Breaker's 31 The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our kids rentes this wonderful condo for our 25th anniversary! A wonferful gift! Fabulous 25th Anniversary Vacation Jodi B. said...
Mother, Daughter and Granddaughters Beach Get-a-way Stayed 9 days in June, 2014 I can't say enough great things about Dana at Aqua Vacations. She was prompt and professional with our booking and went above and beyond to accommodate our special needs which involved a very late arrival and a 10 day girls weekend get-a-way. We had a wonderful welcome waiting for us on arrival and the condo was better than expected. The Breakers location can't be beat and the beach was immaculately maintained. #31 exceeded our expecations in both the spacious size and all the furnishings. We will definitely we back and rent with Dana.
Awesome Vacation! Stayed 11 days in August, 2014 Services from rental manager Services from rental manager: 5 Cleanliness Cleanliness: 5 Location Location: 5 Property condition Property condition: 5 Overall satisfaction: Overall satisfaction: 5 a guest recommends this vacation rental Loved the location of this condo. So close to stores. We saw dolphins and star fish and so much sea life. We will definitely stay here again. Lots of storage. Only thing we would change is the facility does not have an outdoor grill.
breakers 31 Stayed 7 days in September, 2014 Nelson F recommends this vacation rental Condo was clean and comfortable. Pool is a bit small for pick months with lots of people. No complains. Nelson F
Girls Trip Summer 2014 Stayed 4 days in June, 2014 Services from rental manager Services from rental manager: 5 Cleanliness Cleanliness: 5 Location Location: 5 Property condition Property condition: 5 Overall satisfaction: Overall satisfaction: 5 Billie W from Minden, LA recommends this vacation rental We were very pleased with the rental. It was very nice. Billie W
“Great rental. Enjoyed 2013 - Headed back 2014!” Our stay was perfect - plenty of room, well furnished kitchen, beautiful bathrooms. The amenities were awesome. We enjoyed the fitness center, indoor and outdoor pool, yoga class, tennis lessons, and the arcade. The beautiful walk to the beach was perfect. The house was shielded nicely from the wind enabling us to enjoy being outside on the few days when the wind (beach-side) was miserable. Honestly, this vacation has altered our desire for a beach view - we prefer the ease, privacy, and comfort of this rental. No elevators or buggies! The Evan's Family
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